Question 1

How can I place an order?

Accepted Answer

To place an order, simply browse our website, select your desired items, and proceed to the checkout page. Follow the prompts to provide your shipping and payment information, and your order will be processed.

Question 2

What payment methods do you accept?

Accepted Answer

We accept various payment methods, including credit/debit cards, UPI, and bank transfers. At checkout, you will have the option to choose your preferred payment method.

Question 3

How long does shipping take?

Accepted Answer

Shipping times vary depending on your location. Typically, orders are processed within 1-2 business days, and delivery can take anywhere from 3-10 business days. You will receive a tracking number once your order has been shipped.

Question 4

Do you offer international shipping?

Accepted Answer

Yes, we offer international shipping to selected countries. During the checkout process, you will be able to see if your country is eligible for shipping. Please note that additional customs fees or taxes may apply upon delivery, which are the responsibility of the recipient.

Question 5

What types of customizations are available for bulk orders?

Accepted Answer

We offer various customization options, including size, color, design, packaging, and branding. Please contact us with your specific requirements, and we'll guide you through the process.

Question 6

How do I place a custom order for bulk quantities?

Accepted Answer

You can place a custom bulk order by contacting our sales team directly via email or phone. We'll discuss your needs, provide a quote, and confirm the design and quantity

Question 7

Are there minimum order quantities (MOQs) for custom orders?

Accepted Answer

Yes, we do have minimum order quantities depending on the product and customization level. Please get in touch with us to know the specific requirements for your order.

Question 8

What is the lead time for custom bulk orders?

Accepted Answer

Lead time varies based on the complexity of the customization and quantity. On average, it takes 2-6 weeks. We will provide an estimated delivery date once we finalize the order details.

Question 9

Can I get a sample of a custom product before placing a full order?

Accepted Answer

Yes, we offer sample products for most custom orders. There may be a fee for the sample, which is deducted from your final order once you proceed.

Question 10

What are the available shipping methods for domestic and international orders?

Accepted Answer

We offer a range of shipping options, including standard, expedited, and freight shipping for both domestic and international orders. We will recommend the best option based on your order's size and destination.

Question 11

How do I track my shipment?

Accepted Answer

Once your order has been dispatched, we will provide you with a tracking number so you can monitor your shipment's progress. For export orders, we will provide tracking updates through the shipping carrier.

Question 12

Are there additional shipping fees for export orders?

Accepted Answer

Once your order has been dispatched, we will provide you with a tracking number so you can monitor your shipment's progress. For export orders, we will provide tracking updates through the shipping carrier.

Question 13

How do I track my shipment?

Accepted Answer

Yes, shipping fees for international orders are higher due to customs and handling charges. We will provide a detailed shipping cost estimate before confirming your order.

Question 14

Can I choose my preferred shipping carrier for an export order?

Accepted Answer

Yes, we can accommodate specific carrier preferences, but we recommend that you discuss this with our team during the ordering process to ensure we can meet your requirements.

Question 15

How long will it take to receive my order?

Accepted Answer

Domestic shipping usually takes 5-7 business days, while international orders can take 10-30 business days depending on the destination and shipping method.

Question 16

What is your return policy for custom bulk orders?

Accepted Answer

Due to the personalized nature of custom bulk orders, returns are generally not accepted unless the product is defective or doesn't meet the agreed-upon specifications.

Question 17

What should I do if there is an issue with my order?

Accepted Answer

If you receive a defective or incorrect order, please contact us within 7 days of receiving the shipment. We will work with you to resolve the issue, either through a replacement or refund, based on the situation.

Question 18

Can I modify or cancel my custom order after it's been placed?

Accepted Answer

Once an order is confirmed and in production, modifications and cancellations may not be possible. However, please reach out as soon as possible, and we'll do our best to accommodate any changes.

Question 19

What happens if my order is damaged during shipping?

Accepted Answer

If your order is damaged in transit, please contact us immediately. We will investigate the issue and arrange for a replacement or refund, as appropriate, based on our shipping insurance policy.

Question 20

How long does it take to process a refund?

Accepted Answer

Refunds typically take 7-10 business days to process after we have received and inspected the returned items or agreed to a refund for an order issue.

Question 21

GENERAL FAQs - Do you offer discounts for wholesale orders?

Accepted Answer

Yes, we provide discounts for large wholesale orders. The discount percentage depends on the order quantity and product type. Please reach out to our sales team for a custom quote.

Question 22

Is there a way to track the progress of my custom order?

Accepted Answer

Yes, we will keep you informed at every step of your order’s production, from design approval to shipment. You will receive regular updates on its status.

Question 23

What happens if my export order is delayed due to customs?

Accepted Answer

While we cannot control customs delays, we will work with the shipping carrier to resolve any issues as quickly as possible. We recommend that you keep track of your shipment and reach out to customs if necessary.

Paving Sustainable Pathways for Global Nutrition

Trade With KGS

Delivering Quality Agro Produce Beyond Borders

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YOU ARE HERE

impex - spices, dry fruits, pulses, grains, natural extracts & many more

Explore Our Products

VISIT STORE

food – spices, dry fruits, dehydrated fruits, shilajit & many more

Explore Our Products

VISIT STORE

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purplenaturalnatureinajar

WHAT WE DO

Introduction to
Koncept Glocale Sourcing Pvt. Ltd.

WHY CHOOSE US?

>Connecting You to Trusted Markets.

>Empowering Business Through Partnerships.

Global Import & Export Expertise

Find Handcrafted Treasures with Seamless Online shopping

Fresh & Sustainable Agri Produce

Custom Textiles & Corporate Gifts

Proudly serving local and global customers since 2019, we’ve built lasting relationships based on trust and excellence.

STORIES | UPDATES

Zero-Duty Yellow Pea Imports Extended by india Govt Until March 2026

FSSAI launches new digital tool for consumers to report misleading claims on labels

India, South Africa Explore Local Currency Trade – Economic Ties Strengthened

Indian rice trade wants export price to Bangladesh increased

India Set to Cement Global Connectivity with India-Middle East-Europe Economic Corridor (IMEC)

A Strategic Meeting On Emerging Trade Scenarios With Export Promotion Councils And Industry Bodies

FREQUENTLY ASKED QUESTIONS?

CONTACT US

Paving Sustainable Pathways for Global Nutrition

Trade With KGS

OUR FOOTPRINTS

YOU ARE HERE

impex ​- spices, dry fruits, pulses, grains, natural extracts & many more

VISIT STORE

food – spices, dry fruits, dehydrated fruits, shilajit & many more

VISIT STORE

chic | home | gifts – apparels leather footwear, accessories, home linen, kitchen linen & many more

Explore Our Products

FIND US ON INSTA

purplenaturalnatureinajar

WHAT WE DO

Introduction to Koncept Glocale Sourcing Pvt. Ltd.

WHY CHOOSE US?

>Connecting You to Trusted Markets.>Empowering Business Through Partnerships.

Global Import & Export Expertise

Find Handcrafted Treasures with Seamless Online shopping

Fresh & Sustainable Agri Produce

Custom Textiles & Corporate Gifts

Proudly serving local and global customers since 2019, we’ve built lasting relationships based on trust and excellence.

STORIES | UPDATES

FREQUENTLY ASKED QUESTIONS?

CONTACT US

impex - spices, dry fruits, pulses, grains, natural extracts & many more

Introduction to
Koncept Glocale Sourcing Pvt. Ltd.

>Connecting You to Trusted Markets.

>Empowering Business Through Partnerships.